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Great Blue BPO is a dynamic and growing BPO that believes in providing an amazing customer experience with every touch. We are equally as passionate about creating peace of mind for our clients.

We are the most affordable nearshore BPO without compromising quality.  We specialize in English customer service and outbound lead generation and appointment setting.  

Belize is the only Central American country where English is the official language—making Belize a rising star in English and bilingual call center outsourcing. In addition to a young, educated, multilingual workforce, there are many reasons why Belize’s call center outsourcing market demonstrates growth potential:

  • A population of 400,000, call center BPO market valued at $400 million, 3000 call center workers and growing.
  • Close cultural and economic ties to the US.
  • A 40%-60% cost-savings compared to US call centers.
  • Work-at-home (WAH) and on-premise English and bilingual Spanish call center agents.
  • Strong service-based economy – customer service culture.
  • The BPO industry is a priority sector with major government investment.
  • Exceptionally good infrastructure, utilities, transportation, technology and telephony.
Great Blue BPO solutions include on-premise agents that work from our contact center in Belize City and at-home agents in Belize.  Our WFH (work-from-home) model is scaleable and priced right.  This model has added benefits that make our solutions more flexible.  WFH agents also help mitigate risks associated with pandemics and other global challenges.
How does it work?
The Right Approach for YOU
We allow you to decide if working in a contact center or working from home is the right model for you, but we believe it is our responsibility to ensure quality and conversions to achieve your KPIs and Service Levels.  We invest in a 1:10 supervisor to agent ration on most accounts to ensure angent engagement and quality with every customer interaction.

With a combined 50 years of contact center leadership, Great Blue BPO focuses on the customer experience with customized omni-channel solutions (voice, chat, email, SMS, Social Media).  Our focus is providing excellent service and affordable rates with an nearshore service delivery model.