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Great Blue BPO is a dynamic and growing BPO that believes in providing an amazing customer experience with every touch. We are equally as passionate about creating peace of mind for our clients.
We are the most affordable nearshore BPO without compromising quality.  We specialize in English customer service and outbound lead generation and appointment setting.  

Flexible Solutions

We believe the new economy requires flexible business partners. We are an ideal choice for a company wanting to start small and scale quickly.

  • Pilot projects as small as 2 agents 
  • Aggressive scalability
  • Flexible contract terms and pricing models 
  • Dedicated account management

Technical Capabilities

Great Blue BPO is fully equipped to handle your program with fiber redundancy, Amazon Connect cloud-based inbound contact center platform, and outbound predictive dialing capabilities.

  • Automatic Call Distribution (ACD) 
  • Call Center Monitoring and Analytics 
  • Call Recording 
  • Call Transfer and 3-Way Calling 
  • Contact Management 
  • Computer Telephony Integration (CTI) 
  • Workstation Recording
  • Interactive Voice Response (IVR) 
  • Live Call Coaching 
  • Performance Evaluation 
  • Predictive Dialer Speech Analytics
  • Development Platform Independency
  • Relationship Management Integration
  • Priority Call Routing

Transparency

The founders of Great Blue BPO believe that an outsourcing partner cannot be successful without always acting in the best interests of our clients and their customers.  To that end, we hold our selves and our colleagues accountable each day to deliver what we say we will. When we fall short we are transparent and honest and quickly take corrective action to resolve challenges and develop strategies to improve.